knowledge base - troubleshooting 

✅ How to utilise calendar on GSM devices 

To enable usage of calendar with your GSM device your device must have the latest firmware. The latest firmware is Ver 2.37. Please ask your admin/installer to assist you to update your device. 

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✅ My Palgate App wont load or not working properly (loading error / server error / connection error / Screen Freeze / Ping Problem).

There are few situations that may cause the load issue in mobile Apps.

1.       The Palgate App server may be down and that is causing the loading issue. Please try after few minutes.

2.       Your phone's Wi-Fi / mobile data connection not working properly. Please check your data connection.

3.       Too many users using the App at same time. Please try after few minutes.

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✅ I'm having Palgate App login issue or account related issues.

If you have login or account related issue, please check the following steps.

1.       The Palgate server may be down and that is causing the login/account issue. Please try logging in after few minutes.

2.       Your phone's Wi-Fi / mobile data connection not working properly. Please check your data connection.

3.       You may be trying with wrong login credentials. Please confirm the details that you are entering is correct.

4.       If you're using third-party social networks to login such as Facebook, twitter, google etc, check whether that service is working properly by visiting their official website.

5.       Your account may be banned or deactivated for activities. Please read error messages.

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✅ I have Palgate App installation issues.

1.       Check your phone's Wi-Fi / internet connection for connectivity.

2.       Please check your mobile storage space. If you don't have enough space in your disk, the App can't be installed.

3.       Verify that the App you're trying to install supports your android version.

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✅ My Palgate App is not updating properly in my phone.

1.       Please check your phone's Wi-Fi / mobile data connection and verify that it is working properly. It may be down and stopping you from updating the Palgate App.

2.       Confirm that you have enough storage space in your phone to download updates. If you don't have enough storage space, it can be blocking the App updates.

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✅ Audio / video loading problem with Palgate.

1.       Check your phone volume if you have audio problems. Try to use headphones to find out whether it is an issue with your speakers or with the App.

2.       If you've video loading problem, please check your internet speed and Wi-Fi connectivity.

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✅Palgate App Notifications are not working properly.

1.       If the portal setup is done properly than on your phone go to: Apps->Palgate->Notifications and check whether notifications enabled or not. If it is not enabled, please enable it.

2.       If you don't get notification alert sounds, re-verify that you don't accidentally mute the App notification sounds.

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Support Email: info@palgate.com.au